Telehealth Consent

This Telehealth Consent (“Consent”) describes your rights, responsibilities, and limitations associated with receiving healthcare services through Eleva MD (“Eleva MD,” “we,” “our,” or “us”) via telehealth technologies.

By accessing or using Eleva MD’s telehealth services, you acknowledge that you have read, understand, and voluntarily agree to this Consent.

1. What Is Telehealth

Telehealth involves the delivery of healthcare services using electronic communications, including secure messaging, online questionnaires, digital health records, and other remote technologies.

Through telehealth, licensed physicians may evaluate your health information, determine eligibility for treatment, provide medical guidance, prescribe medications when clinically appropriate, and communicate with you without an in-person visit.

2. Nature of the Physician–Patient Relationship

When you engage in telehealth services through Eleva MD, a physician–patient relationship may be established if a licensed physician accepts your case for care.

All medical decisions are made by licensed physicians in accordance with applicable state and federal laws. Eleva MD does not guarantee approval for treatment or the issuance of any prescription.

3. Benefits of Telehealth

Potential benefits of telehealth include:

Access to licensed physicians without the need for in-person visits
Timely clinical evaluation and follow-up
Convenience and continuity of care
Privacy and discretion

4. Risks & Limitations of Telehealth

You understand and acknowledge that telehealth has inherent limitations, including:

Inability to perform physical examinations
Potential for incomplete or inaccurate information if disclosures are incomplete
Technical failures or connectivity issues
Situations where in-person care may be clinically necessary

A physician may determine that telehealth is not appropriate for your condition and may decline or discontinue care accordingly.

5. No Emergency Care

Telehealth services provided by Eleva MD are not intended for emergency medical situations.

If you believe you are experiencing a medical emergency, you agree to call 911 or seek immediate care at the nearest emergency room.

You understand that Eleva MD does not provide real-time emergency monitoring or emergency response services.

6. Patient Responsibilities

You agree to:

Provide accurate, complete, and truthful medical information
Disclose relevant symptoms, conditions, medications, and allergies
Update your information as your health status changes
Follow prescribed treatment plans and physician instructions

You understand that inaccurate or incomplete information may result in clinical risk, denial of care, or discontinuation of services.

7. Communication & Messaging

Eleva MD provides secure portal-based messaging as part of telehealth care.

You understand that:

Messaging is intended for non-emergency communication only
Messages are not monitored continuously or in real time
Response times are not guaranteed

You agree not to use messaging for urgent or emergency medical concerns.