This Refunds & Cancellations Policy explains how payments, refunds, cancellations, and subscription changes are handled by Eleva MD (“Eleva MD,” “we,” “our,” or “us”).
Eleva MD is a physician-supervised telehealth service. Payments reflect professional medical review, clinical decision-making, and operational costs associated with providing care.
All payments are non-refundable once physician review has begun.
Physician review begins when a licensed physician evaluates your intake, medical history, or health information for clinical decision-making. This applies regardless of whether treatment is approved, modified, or declined.
Because physician time and clinical resources are utilized during review, Eleva MD does not issue refunds once this process has started.
If a licensed physician determines that you are not eligible for treatment, you will not receive a prescription. However:
This policy reflects the clinical work required to safely evaluate eligibility.
Once a prescription is approved and submitted to a state-licensed pharmacy:
This includes situations where medication has been compounded, packaged, or shipped, regardless of whether it has been opened or used.
Some Eleva MD services are offered on a subscription basis.
If you are enrolled in a subscription:
If physician review or prescription processing has already begun for the current billing period, no refund will be issued for that cycle.
For services billed through insurance:
Insurance denials or partial coverage do not constitute grounds for refunds once physician review has occurred.
If you cancel your request before physician review begins, you may be eligible for cancellation without charge.
Eligibility for cancellation is determined by whether any clinical review has already occurred. Once review begins, the service is considered rendered.
Failure to complete required intake information, respond to clinical questions, or engage with the care process does not qualify for a refund once physician review has begun.
Patients are responsible for timely and accurate participation in their care.
Initiating a chargeback does not negate this Refunds & Cancellations Policy.
If a chargeback is filed:
Eleva MD may update this Refunds & Cancellations Policy from time to time. Updates will be posted with a revised effective date.
Continued use of the Services constitutes acceptance of the updated Policy.
If you have questions about refunds, cancellations, or billing, contact:
Eleva MD
Email: support@elevamd.com
Final Note: Eleva MD is committed to transparency, clinical integrity, and fair billing practices. Our policies reflect the professional medical services involved in providing safe, physician-led care.
